Club Resorto was incorporated in 2011 and started its operations from Delhi & NCR. The company has now spread wings across the country and has units in all major cities like New Delhi, Bengaluru, Chennai, Hyderabad, Kochi, Pune, Mumbai, Ahmedabad, Surat, Jaipur, Indore, Coimbatore, Lucknow, Bhubaneswar, Raipur, Patna, Chandigarh and Kolkata.
We did an audit of all the bad reviews and complaints at the Corporate office in New Delhi and found an interesting insight into Club Resorto Complaints. We found three types of Club Resorto Complaints as follows-
1- Club Resorto Customer Complaints
2- Club Resorto Gift Voucher Complaints
3- Club Resorto Fake Complaints
1- Club Resorto Customer Complaints
Club Resorto Customer Complaints are dealt with with due seriousness and we always try our best to resolve the issues to the satisfaction of the guests. Club Resorto has two dedicated Customer Success Departments called 'Team Delight' and 'Team Relish' at the corporate office in New Delhi that deal with Club Resorto Complaints expeditiously. The Customer Success Specialists from these departments not only deal with customer complaints on the phone and email but also travel across the country to meet customers physically in their city. We are so grateful to our patrons for these meetings as they provide valuable insights that we keep on implementing in our processes. We always ensure that all the Club Resorto Complaints are taken care of with great precision to prevent recurrence and guest dissatisfaction. We regularly run CRCMP (Club Resorto Customer Meet Programme) drives to take feedback and suggestions from our esteemed patrons. We always raise the bar of our CSI ( Customer Satisfaction Index) and provide exceptional services that we are so proud of.
What to do if you have a Complaint?
Kindly reach out to your RM and the resolution will get fast-tracked. You may also refer to the escalation matrix - https://www.clubresorto.com/club-resorto-complaints
2- Club Resorto Gift Voucher Complaints
Club Resorto does various promotional activities to promote the Brand Club Resorto and distributes Free Gift Vouchers to visitors and participants across the country. These gift vouchers come with one string attached that they are not valid on peak season weekends and black-out dates. Most of the visitors and participants understand this fact and use the gift vouchers accordingly. Customers appreciate Club Resorto Gift Vouchers and redeeming them for holidays and other services. The link below showcases the same- https://www.clubresorto.com/club-resorto-gift-voucher
But some visitors try to take advantage of our customer-centric approach and argue with the Club Resorto Gift Voucher team to provide bookings in the peak season against the promotional gift vouchers. These peak slots are fully reserved for our paid customers. So we politely deny any demand for bookings in the peak season against the Club Resorto gift vouchers. However, some of such customers put bad reviews to put pressure on the Club Resorto gift voucher team. They deliberately use words like fraud, scam, fake, cheat, etc. Most of the Club Resorto Complaints are such complaints only. We are listing a few here as follows-
What to do if you have a Club Resorto Gift Voucher Complaint? Kindly refer to https://www.clubresorto.com/club-resorto-gift-voucher and place your booking request.
3- Club Resorto Fake Complaints
Club Resorto is one of the fastest-growing companies in the hospitality sector and aims to become an Indian Unicorn by 2030. Our customers are happy that we are gunning for it and they keep sending us valuable feedback and suggestions for the same. But our vision has also fuelled our haters who post bad reviews and remain untraceable despite our many attempts to reach out to them.
Club Resorto Gift Voucher Complaints and Club Resorto Fake Complaints constitute 93% of total Club Resorto Complaints. We are finding ways to mitigate them. But the fact remains that it's a part and parcel of our operations and we would always have to deal with such unwanted Club Resorto Gift Voucher and Fake Complaints.
We at Club Resorto know in our bones that the path to becoming an Indian Unicorn passes through happy customer stories at every step. We are committed to delivering memorable vacations to our customers, each time they plan a vacation. Club Resorto is here to create a movement in this industry.